Return & Refund Policy

1. Eligibility for Returns

• Products may be returned within 30 days of delivery only if they are unused, un-installed, and in their original packaging, with all included parts, accessories, and documentation intact.

• Once installation has begun or if the product is custom-cut or made to exact dimensions specific to your order (including special sizing, colors, configuration), the product becomes non-returnable and non-refundable.

• To initiate a return, the customer must contact our Returns Department at service@hi-techclosets.com to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA will not be accepted.

2. Restocking Fee & Customer Responsibility

• A restocking fee of 30% of the product purchase price will be applied to approved returns.

• The customer is responsible for all return shipping and freight-forwarding charges. We recommend using a trackable shipping service and insuring the return shipment—the customer bears the risk of loss or damage during return transit.

3. Refunds

• Once the returned items are received and inspected, we will issue a refund of the purchase price minus the restocking fee, and minus the original outbound shipping cost (if applicable).

• Refunds will be issued via the original payment method and typically processed within 10 business days after inspection.

• If the item is returned because of our error (e.g., defective product, wrong item shipped), Hi-Tech Closets restocking fee may be waived.

4. Non-Returnable Products / Exceptions

• Products that have been installed, cut to size, customized, or otherwise modified per customer specifications are non-returnable and non-refundable.

• Items damaged due to misuse, improper installation, neglect, or normal wear and tear are not eligible for full refund—but may be covered under warranty.

• Any return that arrives in incomplete condition, used condition, or without original packaging may be subject to additional fees or refusal.

5. Warranty & Replacement Parts

• Hi-Tech Closets provides a limited lifetime warranty (for residential use) on materials and workmanship under normal use and installation. For commercial or resale use the warranty period is two (2) years.

• Warranty claims must be submitted within 90 days of discovering the defect, with proof of purchase and photos/descriptions of the issue.

• If a product component is defective within warranty terms, Hi-Tech Closets will repair or replace the defective component, at our discretion. Labour, removal, re-installation costs are not covered.

• This warranty does not cover damage from improper installation, misuse, modification, accidents, water damage, or “acts of God.”

6. How to Initiate Returns / Warranty Claims

• For returns: contact service@hi-techclosets.com or call 833.777.8520 to request an RMA number.

• For warranty information please visit our Lifetime Warranty Page.

• Please keep your original order/invoice, packaging, and identification of the product batch or part numbers—these help us expedite service.

7. Cross-Border / International Orders

• For Canadian orders shipping from our Calgary facility and U.S. orders: return shipping logistics are the customer’s responsibility.

8. Changes to this Policy

• Hi-Tech Cabinets & Closets Inc. reserves the right to modify or update this policy at any time. Changes will be effective immediately for new orders, and previous policies will apply to orders already placed under those terms.