Hi-Tech Closets Privacy Policy

At Hi-Tech Closets Inc. (“Hi-Tech Closets”, “we”, “our”, “us”), your privacy is very important. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, engage with our services, or otherwise provide your information to us. By using our website or providing us with your personal information, you consent to the practices described below.

1. Information We Collect

a) Personal Information You Provide:
We collect information you voluntarily provide when you:

  • Create or update an account;

  • Submit a design request or order;

  • Request customer service or support;

  • Subscribe to newsletters, promotions, or marketing communications;

  • Participate in surveys, contests, or referral/affiliate programs.

Such personal information may include your name, email address, postal address, phone number, payment information (handled securely by payment processors), and other account/profile preferences.

b) Information Automatically Collected:
When you visit our website or use our services, we may collect via cookies and similar technologies the following information:

  • IP address, browser type and version, device identifiers;

  • Pages viewed, time spent on pages, site navigation paths;

  • Referring/exit pages and links clicked;

  • Geographic location (approximate) based on IP;

  • Activity related to emails or communications you receive from us (e.g., open rates, clicks).

c) Third-Party Sources:
We may receive information about you from third-party services, such as analytics providers, advertising partners, or public databases, to supplement our records and tailor our offerings.

2. How We Use Your Information

We use your personal information for the following purposes, among others:

  • To process and fulfill your orders, manage shipments, and provide customer support;

  • To create and manage your account and profile;

  • To operate, maintain and improve our website, services, and tools;

  • To send you marketing communications, promotions and updates (you can opt out at any time);

  • To analyze trends, monitor usage, and measure effectiveness of our services/marketing;

  • To detect and prevent fraud, enforce our terms, and comply with legal obligations.

3. Sharing & Disclosure of Information

We may share your personal information with:

  • Service providers and contractors who assist us with operations (payment processors, shipping carriers, hosting, analytics).

  • Affiliates and business partners for marketing or referral programs (with your consent where required).

  • Legal or regulatory authorities when required by law or to protect our rights, safety or property.

  • Third parties in connection with a merger, acquisition, asset sale or financing (you will be notified if your personal information becomes subject to new privacy terms).

We do not sell your personal information to unaffiliated third parties for their own marketing purposes.

4. Cookies & Tracking Technologies

We use cookies, web beacons, pixel tags and similar technologies to:

  • Recognize you and your device on future visits;

  • Customize content and advertising;

  • Analyze site usage and campaign performance.

You may manage or disable cookies via your browser settings, but please note that certain features of our website may not function properly if cookies are disabled.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, or as required by law. When the information is no longer needed, we securely delete or anonymize it.

6. Your Rights & Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access your data, correct inaccuracies, or request deletion;

  • Withdraw consent for certain processing activities (where applicable);

  • Opt out of marketing communications;

  • Request restriction of processing or portability of your information.

To exercise such rights, please contact us (see Section 9). We will respond in accordance with applicable law.

7. Security

We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, no security system is completely foolproof and we cannot guarantee absolute protection of your data.

8. Third-Party Links & Social Media

Our website may contain links to third-party websites, social media platforms, or embedded content. This Privacy Policy does not apply to those external sites. We encourage you to review their privacy terms before providing any personal information.

9. International Transfers

If you are visiting or residing outside Canada or the United States, please note your data may be transferred to, stored in or used in Canada or the U.S. by Hi-Tech Closets. By providing your information, you consent to such transfers and processing.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to revisit this page periodically. Your continued use of our services after such modifications constitutes your acceptance of the revised policy.

11. Use of Website & Services

  • You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use our website or place orders.

  • You agree to use our website only for lawful purposes and in accordance with these Terms.

  • All content on our website — including text, graphics, designs, software, images, icons, and other materials (“Content”) — is owned by Hi-Tech Closets or licensed to us, and is protected by copyright, trademark, and other intellectual property laws.

  • You do not acquire any ownership rights through your use of the website or Content. Except as expressly permitted, you may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit the Content.

  • You may not use any robot, spider, scraper, or other automated means to access or extract data from the website unless explicitly authorized in writing.

12. Orders, Pricing & Payment

  • All orders placed through our website or via authorized sales representatives are offers to purchase subject to acceptance by Hi-Tech Closets. We reserve the right to accept or decline any order for any reason.

  • While we aim to provide accurate pricing and product information, errors may occur. If an item’s price or availability is incorrect, we reserve the right to refuse or cancel the order and notify you.

  • Payment must be made by the method selected at checkout or as otherwise agreed. Title to and risk of loss for products pass to you when the product is delivered to the carrier.

  • Applicable taxes, shipping, duties, and other charges may be added to your order where required.

13. Shipping & Delivery

  • Our shipping policy (available separately) governs how products are delivered, shipping zones, free-shipping thresholds, and any associated shipping charges.

  • It is your responsibility to inspect the shipment upon arrival for damage, missing items, or incorrect parts. Any claims must be made according to our Shipping & Delivery guidelines.

14. Warranty & Returns

  • Our product warranty and returns policies (available separately) apply. You agree that any warranty claims or returns will be handled in accordance with those policies.

  • Custom-cut products, installation labor, and product damage due to misuse, neglect, water damage, or accidents are typically excluded unless otherwise specified.

15. Intellectual Property Rights

  • Hi-Tech Closets and its licensors retain all trademarks, service marks, logos, and other proprietary rights. You may not use them without our express prior written consent.

  • If you submit any user-generated content (reviews, photos, videos, testimonials), you grant us a worldwide, royalty-free, perpetual license to use, reproduce, adapt, distribute and display that content for promotional purposes.

16. Limitation of Liability

  • To the fullest extent permitted by law, Hi-Tech Closets, its affiliates, officers, directors, employees, agents, suppliers and contractors will not be liable for any indirect, incidental, special, exemplary, punitive or consequential damages arising from your access to or use of the website, products, or services – whether based in contract, tort (including negligence), strict liability or otherwise.

  • Our total liability to you for any claim arising out of or related to these Terms or your use of our products and services will not exceed the amount you paid for the product in question.

  • Some jurisdictions do not allow certain limitations on liability, so these exclusions may not apply to you.

17. Changes to These Terms

  • We reserve the right to modify, revise or update these Terms at any time, in our sole discretion. Any changes will be effective when posted to the website. Your continued use of the website or purchase following such changes constitutes your acceptance of the new Terms.

18. Governing Law & Dispute Resolution

  • These Terms and any dispute arising from them will be governed by the laws of Alberta, Canada, without regard to its conflicts-of-law rules.

  • Any legal action or proceeding relating to your access or use of the website or your purchase of products must be commenced within one (1) year after the cause of action arises, unless a longer period is required by local law.

19. Severability

  • If any provision of these Terms is found invalid or unenforceable by a court of competent jurisdiction, that provision will be deemed struck, and the remainder of the Terms will remain in full force and effect.

20. Entire Agreement

  • These Terms, together with our Privacy Policy, Shipping Policy, Warranty Policy, and any other policies referenced herein, constitute the entire agreement between you and Hi-Tech Closets regarding the subject matter and supersede all prior or contemporaneous proposals, agreements, or communications.

21. California Transparency in Supply Chains Act

Click here to see our Social Responsibility & Supply Chain Transparency program.

22. California Proposition 65 Notice (Prop 65)

Click here to see California Proposition 65 Notice (Prop 65)

For questions about this Privacy Policy or to exercise your rights, please contact:

Hi-Tech Closets Inc.
120-1122 40Ave NE
Calgary, AB T2E 5T8
📞 +1(833)777-8520
✉️ service@hi-techclosets.com